Guides / Security & privacy

Security & privacy

In short: practical steps to keep your chats, accounts, money and customers safe when you use AI.

General information only, not legal advice. Laws and rules differ between countries and regions, so always check what applies where you live, and get professional advice for your situation.

• AI voice-clone and deepfake scams: how to spot them and set a family safe word
  Scammers can now copy a voice from a short clip and fake video calls. If a "family member" or "boss" calls with an urgent request for money or codes, hang up and call them back on a number you already have. A family safe word makes checking quick.
• How to stop ChatGPT, Claude, Gemini, Copilot and Grok training on your chats
  Each of the big five chatbots has a setting that stops your new chats being used to train its AI. Turn it off once on each account you use, and remember that feedback buttons and some safety checks can still send chats to the company.
• Is it safe to give an AI agent your email, passwords or credit card?
  Never give an AI agent your passwords. If you connect it to email or let it shop, use the official connect button, give it the smallest access that works, approve every send or payment yourself, and use a separate card with a low limit.
• Using AI at work without leaking customer data: a one-page policy for small businesses
  Staff can use AI chatbots safely if you set three rules: no customer or confidential data in public tools, the training setting turned off (or a business plan), and a human checks everything before it's used. Copy the one-page policy below and adapt it.
• What never to paste into a chatbot (and what's fine)
  Assume anything you type into a public chatbot could one day be seen by someone else. Keep out passwords, card and account numbers, ID numbers, health details and other people's private information; general questions and de-identified text are fine.