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Getting started with AI chatbots: a gentle guide for older Australians

In short: You don't need technical skills to use AI. Open a free chatbot, type a question as if you were asking a helpful friend, and check anything important with a trusted source.

Checked: 18 Oct 2026, prices and features change. · Last updated: 18 Oct 2026

Your first five minutes

1. Choose a free chatbot such as ChatGPT, Gemini, Claude or Copilot. Use its official website or app.
2. Type a question in plain English, like you'd ask a friend.
3. If the answer isn't clear, ask it to "explain more simply".

Some chatbots also let you speak instead of type: ChatGPT, Claude and Gemini all list voice features on their free plans.

Useful everyday ideas

• Prepare questions for your doctor's appointment
• Write a thank-you or sympathy card message
• What can AI chatbots do for me? A 5-minute start

Staying safe

• Never share passwords, bank details or your Medicare number.
• Be wary of anyone who asks you to pay for "AI" help out of the blue. That can be a scam.
• AI can be wrong. Check health, money and legal answers with a professional.

Common questions

Does it cost anything?

The free plans of the big chatbots are enough to get started. Only enter card details if you deliberately choose a paid plan.

Do I need a new computer?

No. A smartphone, tablet or computer with a web browser works.

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